Refund & Return Policy – ROBOART
At ROBOART, we are committed to delivering high-quality power electronics and electrical products with complete customer satisfaction. Please read our Refund & Return Policy carefully before purchasing our products.
1. Return Policy
Customers may request a return only under the following conditions:
- Wrong product delivered
- Product received in damaged condition
- Manufacturing defect found in the product
- Product not functioning due to internal technical fault
The customer must notify ROBOART within 48 hours of product delivery with proper photos/videos and invoice details.
2. Non-Returnable Products
The following products are not eligible for return:
- Customized or made-to-order products
- Products damaged due to improper installation or misuse
- Burnt or physically damaged products after delivery
- Products repaired or modified by unauthorized persons
- Used products or products without original packaging
This includes customized:
- Online UPS Systems
- Transformers
- Servo Voltage Stabilizers
- Line Chokes & Reactors
- FCBC Chargers
- Frequency Converters
- Power Electronics Products
3. Refund Policy
Refunds will only be processed after inspection and approval by the ROBOART technical team.
Approved refund cases may include:
- Wrong item supplied
- Non-repairable manufacturing defect
- Product unavailable after confirmed order
If approved, refunds will be processed through the original payment method or bank transfer within 7–15 business days.
4. Replacement Policy
ROBOART may provide:
- Product Repair
- Replacement of defective parts
- Product Replacement
depending on the product condition and technical inspection report.
5. Cancellation Policy
Orders can only be cancelled before dispatch or before manufacturing starts. Customized and production-stage orders cannot be cancelled.
6. Shipping & Return Charges
- Customers may need to bear return shipping charges unless the issue is caused by ROBOART.
- ROBOART is not responsible for transit damage caused by third-party transport services after dispatch.
7. Warranty Support
Products covered under warranty will be repaired or serviced according to ROBOART warranty terms and conditions.